Retry Logic & Time Intelligence

Outbound campaign performance depends heavily on timing and retry strategy.

The Vozzo scheduling engine helps optimize retry attempts, identify high-performing call windows, and improve connection rates using real-time time intelligence analytics.

Retry Analytics

Track how retries contribute to campaign performance and connection lift.

Code
 
Attempt 1 Success
Attempt 2 Success
Attempt 3 Success

Code
 
Connected Contacts / Uploaded Contacts × 100

Retry Strategy Basics

Retries are automatically scheduled when calls are unanswered, busy, or disconnected.

Example Configuration

Code
 
{
  "max_calls_total": 3,
  "max_calls_in_a_day": 1,
  "retry_delay": 3600
}

Example Flow

Code
 
Attempt 1 → No Answer
        ↓
Wait 1 Hour
        ↓
Attempt 2 → Busy
        ↓
Deferred to Next Day
        ↓
Attempt 3 → Connected

Time Intelligence

Vozzo tracks connection patterns across days and hourly windows to identify optimal dialing periods.

Pickup Heatmaps

Code
 
09:00 - 11:00 → Moderate Pickup
11:00 - 12:30 → High Pickup
12:30 - 14:00 → Low Pickup
14:00 - 16:30 → Moderate Pickup
16:30 - 18:00 → High Pickup

These insights help reduce spam classifications and improve answer rates.

Scheduling Intelligence

Recommended Retry Profiles

Code
 
{
  "max_calls_total": 4,
  "max_calls_in_a_day": 2,
  "retry_delay": 1800
}

Code
 
{
  "max_calls_total": 3,
  "max_calls_in_a_day": 1,
  "retry_delay": 14400
}

Operational Recommendations

Retry & Time APIs

Code
 
GET /v1alpha/campaign/get_campaign_details/{campaign_id}

Code
 
GET /v1alpha/campaign/analytics/{campaign_id}

Example Retry Analytics Response

Code
 
{
  "retry_analytics": {
    "attempts_breakdown": {
      "attempt_1_success": 220,
      "attempt_2_success": 50,
      "attempt_3_success": 20,
      "exhausted_failures": 10
    }
  }
}

Next Steps