Welcome to the Vozzo Call Intelligence API documentation. Transform your call recordings into actionable insights using advanced AI-powered analysis for transcription, sentiment analysis, compliance checking, and performance metrics.
What is Vozzo Call Intelligence API?
The Vozzo Call Intelligence API is a comprehensive platform for analyzing voice call recordings at scale. Whether you're monitoring sales calls for quality assurance, ensuring compliance in customer service, or extracting insights from support interactions, our API provides the tools to automatically transcribe, analyze, and derive meaningful intelligence from your conversations.
API Architecture
The Vozzo Call Intelligence API follows RESTful principles with JSON payloads and standard HTTP methods:
/v1alpha/)AI-Powered Analysis
Upload call recordings and receive comprehensive AI analysis including transcription, sentiment analysis, key topics, action items, and compliance checks—all automated and scalable.
Before you begin, ensure you have:
- A Vozzo account with API access
- Your API key (format:
Bearer YOUR_JWT_TOKEN) - Organization UUID from your Vozzo account settings
How the API Works
Two-Step Upload Process (Recommended)
1
Request Upload Link:
Call the
/create-upload-linkendpoint with file metadata and use case configuration2
Upload Recording:
Use the presigned URL to securely upload your audio file
3
Automatic Processing:
Our AI engine automatically transcribes and analyzes the recording
4
Retrieve Results:
Access transcripts, analytics, and insights through dedicated endpoints
Deep Dive Sections
The Call Intelligence API is divided into the following functional areas. Please select a section from the sidebar to view the detailed endpoints and implementation guides:
1. Manage Use Cases
Before you can analyze any data, you must define a Use Case. A use case dictates how the AI should analyze the call (e.g., what questions to answer, what buckets to categorize the call into). Read more about Managing Use Cases.
2. Upload Files
Once a use case is created, you can begin uploading audio recordings, chat transcripts, or reference documents (like compliance policies). We support highly scalable direct-to-S3 uploads. Read more about Uploading Files.
3. Analytics & Transcripts
After processing is complete, use these endpoints to fetch the generated transcripts, AI-extracted answers, and aggregate summary analytics. Read more about Analytics.
4. Manage Recordings
Use these endpoints to list all recordings in a use case, check their processing status, download them, or delete them. Read more about Managing Recordings.
API Endpoints Overview
Use Case Management
POST /v1alpha/callintel/usecase- Create analysis use casesGET /v1alpha/callintel/usecase/{usecase_uuid}- Get use case detailsPUT /v1alpha/callintel/usecase/{usecase_uuid}- Update use case configurationDELETE /v1alpha/callintel/usecase/{usecase_uuid}- Delete use caseGET /v1alpha/callintel/org-usecases/{org_uuid}- List organization use cases
Recording Upload
POST /v1alpha/callintel/{client_name}/{client_profile}/create-upload-link
- Generate presigned upload URL (recommended)
POST /v1alpha/callintel/{client_name}/{client_profile}/direct-upload
- Direct file upload (experimental)
Recording Management
POST /v1alpha/callintel/org-usecases/recordings
- List use case recordings
POST /v1alpha/callintel/org-usecases/get-recording-details
- Get recording details
POST /v1alpha/callintel/org-usecases/recording/get-audio-presigned-url
- Get audio playback URL
Analysis & Insights
POST /v1alpha/callintel/org-usecases/recording/transcript-analytics- Get transcript and analyticsPOST /v1alpha/callintel/org-usecases/analytics/summary-counts- Get analytics summary countsPOST /v1alpha/callintel/org-usecases/analytics/summary-details- Get detailed analytics summary
Support & Resources
Documentation
Comprehensive guides and API references
Support Email
Status Page
Monitor API uptime and performance
Community
Join our developer community for tips and best practices
Last updated: January 2026 | API Version: v1alpha