Analytics & Transcripts

Once your recordings or chats are uploaded, they are automatically processed by Call Intel. You can use these endpoints to retrieve the generated transcripts, AI analysis, and aggregate usage statistics.

Get Transcript & Analytics

Retrieve the full transcript and the AI-generated analysis (e.g., bucket classification, answers to configured questions) for a specific recording.

Endpoint POST {{baseUrl}}/v1alpha/callintel/org-usecases/recording/transcript-analytics

Request Body

Code
 
{
  "org_uuid": "33bbb237-6256-4c81-b423-a5bd16af5a32",
  "usecase_uuid": "815545c1-61c1-4ec7-aa14-365a07909937",
  "recording_uuid": "4cb66f57-f16b-461d-a670-6585b2fe9456"
}

Response Example

Code
 
{
  "transcript": {
    "jobName": "de112ad9-7eb0...ea11e918",
    "accountId": "626635402027",
    "status": "COMPLETED",
    "results": {
      "language_code": "ta-IN",
      "transcripts": [
        {
          "transcript": "\u0bb9\u0bc6\u0bb2\u0bcd\u0bb2\u0bcb \u0bae\u0bbe\u0bae\u0bcd \u0bb5\u0ba3\u0b95\u0bcd\u0b95\u0bae\u0bcd \u0b95\u0bbe\u0bb5\u0bc7\u0bb0\u0bbf..."
        }
      ],
      "speaker_labels": {
        "segments": []
      },
      "items": [],
      "audio_segments": []
    }
  },
  "analytics": {
    "tags": [],
    "goals": [],
    "category": "Escalated / Transferred",
    "call_flow": null,
    "sentiment": null,
    "compliance": null,
    "csat_score": null,
    "call_summary": "The call was between an AI-powered agent and a customer...",
    "call_objective": "",
    "agent_questions": [
      {
        "type": "yes_no",
        "answer": "Yes",
        "question": "Did the agent greet the customer?"
      }
    ],
    "agent_performance": {
      "politeness": "High",
      "response_time": "Best",
      "problem_solving": "High"
    },
    "root_cause_analysis": {
      "primary_issue": ""
    }
  }
}

Response Example

Code
 
{
  "transcript": {
    "raw_content": "Hello, thank you for calling...",
    "utterances": [...]
  },
  "analytics": {
    "sentiment": "positive",
    "summary": "The caller was interested in...",
    "bucket_assigned": "hot-leads",
    "answers": {
      "Is the lead interested in the product? (Yes/No)": "Yes"
    }
  }
}

Get Analytics Summary Counts

Retrieve high-level summary counts for a specific use case, aggregating data across all processed recordings within that use case.

Endpoint POST {{baseUrl}}/v1alpha/callintel/org-usecases/analytics/summary-counts

Request Body

Code
 
{
  "org_uuid": "33bbb237-6256-4c81-b423-a5bd16af5a32",
  "usecase_uuid": "815545c1-61c1-4ec7-aa14-365a07909937"
}

Get Analytics Summary Details

Retrieve a detailed breakdown of analytics for a specific usecase. This is useful for populating frontend charts (e.g., count of buckets).

Endpoint POST {{baseUrl}}/v1alpha/callintel/org-usecases/analytics/summary-details

Request Body

Code
 
{
  "org_uuid": "33bbb237-6256-4c81-b423-a5bd16af5a32",
  "usecase_uuid": "815545c1-61c1-4ec7-aa14-365a07909937"
}

Get Usage Summary

Retrieve the overall Call Intel usage summary for your organization, aggregated by use case. This includes recording counts, completion rates, credits used, and timeline graph data.

Endpoint GET {{baseUrl}}/v1alpha/callintel/org-usecases/usage-summary

Query Parameters